Safety & Transparency
Product Recall Policy
At SheReal Luxe, the safety of every customer is our highest priority. This page explains how we handle product recalls — what we do, how quickly we act, and what you need to do if a recall affects you.
Active recalls
There are currently no active product recalls. All SheReal Luxe products on sale are safe to consume.
Last checked: 2 October 2026
Our commitment to your safety
We take food safety seriously. Every She-Pressed mocktail and gift product we sell is produced to the highest standards, but in the rare event that a safety concern arises, we have a clear, transparent process to protect our customers and act swiftly. This policy applies to all products sold directly through shereal.co.uk and our authorised retail partners.
Our process
How we handle a recall
- 01
We identify the issue
As soon as a potential safety concern is raised — whether through customer feedback, supplier notification, internal quality checks or a regulatory alert — our team investigates immediately. We trace the affected batch using our production and dispatch records.
- 02
We notify customers directly
If a recall is confirmed, we contact every customer who purchased the affected product by email as quickly as possible. Notifications include the product name, batch code, best-before date, the nature of the concern, and clear instructions on what to do next.
- 03
We publish a public notice
A recall notice is published on this page and shared across our social media channels. We also notify the relevant UK food safety authorities, including the Food Standards Agency (FSA), in line with our legal obligations.
- 04
We make it right
Affected customers are offered a full refund or replacement — no questions asked, no proof of purchase required. We cover any return postage costs. Our customer care team is available to answer any questions throughout the process.
- 05
We investigate and improve
Once the immediate recall is resolved, we conduct a full root-cause investigation and implement any necessary changes to our production, quality control or supply chain processes. We share a summary of our findings with affected customers.
What to do if you receive a recall notice
Stop using the product immediately
Do not consume or use the recalled product. Set it aside safely.
Check the batch code
The batch code is printed on the base of the bottle or on the product label. Compare it against the code listed in the recall notice.
Contact us
Email us at info@shereal.co.uk with your order number and batch code. Our team will arrange your refund or replacement and advise on safe disposal.
Do not return to store
Please do not return recalled products to a retail store. Contact us directly so we can handle the return safely and efficiently.
Regulatory compliance
SheReal Luxe complies with all UK food safety legislation, including the Food Safety Act 1990 and the General Food Regulations 2004. All recalls are reported to the Food Standards Agency (FSA) and, where applicable, to Trading Standards. Our products are manufactured in a UK-registered food business operating under a documented HACCP food safety management system.
Get in touch
If you have any concerns about a product you have purchased — whether or not a recall has been announced — please contact our customer care team. We would rather hear from you and investigate than have a concern go unreported.